Privacy Policy

This policy applies to all visitors and customers of CheapSewa across our website and communication channels (including WhatsApp and email). It should be read together with our Terms & Conditions and Cookies Policy.

We collect only the information necessary to fulfil digital orders and provide instant support:

• Contact details: full name, email address, and WhatsApp / phone number for digital delivery.
• Order details: items purchased, game IDs / account emails you provide, and order notes.
• Transaction details: payment method, transaction reference IDs, amounts, and timestamps (we do not receive or store card numbers).
• Account data: if you create an account, your login email and a securely hashed password.
• Technical info: IP address, browser and device information, and basic usage logs used to operate the site and prevent fraud.

Your information is used strictly to:

• Deliver activation credentials, codes, and subscriptions to the correct customer.
• Verify and reconcile payments made through eSewa, Khalti, Fonepay, and bank transfer.
• Provide after-sales support, replacements, and warranty handling.
• Detect, prevent, and investigate fraud, abuse, and policy violations.
• Send you order updates and respond to your enquiries (primarily via WhatsApp or email).
• Meet our legal, tax, and record-keeping obligations.

We process your data to perform our contract with you (delivering your order), to comply with legal obligations, to protect against fraud (our legitimate interest), and, where applicable, based on your consent (for example, contacting you on WhatsApp). You may withdraw consent at any time, though some processing is necessary to provide the service.

We do not sell your personal data. We share the minimum necessary information only with:

• Payment providers (eSewa, Khalti, Fonepay, banks) to verify and process your payment.
• Hosting, database, and infrastructure providers that securely store order records on our behalf.
• Communication tools (e.g. WhatsApp, email delivery) used to send your order and support messages.
• Authorities or legal advisers where disclosure is required by law, court order, or to protect our rights.

We do not collect or store your card, wallet PIN, or banking passwords. Payments are made directly through third-party gateways subject to their own privacy policies. We only receive confirmation details such as a transaction ID / reference and the amount, which we use to verify your order.

We implement industry-standard measures including encryption in transit (SSL/TLS), access controls, and restricted admin access to keep your order records and credentials private.

We keep order and transaction records for as long as needed to provide support, honor replacement warranties, and satisfy legal, tax, and accounting requirements in Nepal. When data is no longer required, we delete or anonymize it. Delivered credentials may be removed from active view after the support/warranty window.

• Access, request a copy of the personal data we hold about you.
• Correction, ask us to fix inaccurate or incomplete information.
• Deletion, request deletion of your data, except where we must retain it by law.
• Opt-out, ask to stop non-essential messages (essential order/support messages may still be sent).

To exercise any of these, contact us at support@cheapsewa.com. We act on valid requests to the extent required by applicable law.

We use essential cookies and local storage to keep your cart, session, theme, and preferences working, and limited analytics to understand and improve the service. You can control cookies through your browser settings. See our Cookies Policy for full details.

By placing an order you consent to being contacted via WhatsApp, email, or phone for order delivery and support. These channels are operated by third parties under their own privacy terms. Please avoid sharing sensitive information beyond what is needed for your order.

Our platform may link to third-party websites and services (payment providers, streaming and software vendors) whose privacy practices we do not control and are not responsible for. Please review their policies before using them.

Our service is intended for users capable of forming a binding contract; customers under 18 require parental or guardian consent. We do not knowingly collect personal data from children. If you believe a minor has provided us data without consent, contact us and we will remove it.

We may update this Privacy Policy from time to time. The "Last Updated" date reflects the current version, and continued use of the service after changes are posted constitutes acceptance of the revised policy.

For any privacy inquiries or data requests, contact us at support@cheapsewa.com or via WhatsApp at +977 9805512433.